Found (Pty) Ltd is committed to protecting your Personal Information* and your right to privacy. This Privacy Policy governs the privacy policies and practices of our website (https://www.foundprotector.com) as well as our mobile application, the Found Protector Personal Emergency App (the “App”). Please read our Privacy Policy carefully before sharing your Personal Information with us.
This Privacy Policy forms an integral part of our Terms and Conditions.
Information we collect
Asa visitor to our site, you can browse our website to find out more about us, our services and experience. When you choose to use the “Contact Us” feature to express an interest in obtaining information about us or our products and services or to enquire about utilising us for our services, we may ask for Personal Information, including but not limited to your first name, last name, e-mail address and mobile number. The Personal Information that we collect depends on the context of your interaction with us on our website, the choices you make and the products and features you use.
Asa User of our App, we collect your Personal Information when you choose to register a User Account, and may collect further information from time to time in the course of you using the Service. This information may include but is not limited to your first name, last name, e-mail address and mobile number.
The Personal Information we collect on our website or App can include the following:
Automatically Collected Information
When you use our website and/or App, we automatically collect certain digital information by the interaction of your smartphone or web browser with our website or App.
Cookies
We make use of "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer, tablet or smartphone by your web browser. We use Cookies to personalise the content that you see on our Website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We do not place personally identifiable information in Cookies.
Third-Party Tracking Tools
We use third-party tracking tools to improve the performance and features of our website. These third-party tracking tools are designed to collect information and data pertaining to your use of our website and/or App and are created and managed by parties outside of our control. As such, we are not responsible for what information is captured, stored or utilised by such third parties or how such third parties capture, store, utilise and/or protect that information.
Location
We may use your GPS coordinates when certain actions are carried out on the App, for example if you request assistance or require emergency response and/or other assistance on the App.
Log Information
We automatically receive information from your web browser or smartphone. This information includes the name of the website from which you were directed to our website, if any, as well as the name of the website to which you are headed when you leave our website. This information includes but is not limited to the IP address of your computer/proxy server that you use to access the internet, your internet services provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyse trends among our Users to help improve our website and App.
We use the information we receive from you as follows:
· To allow us to make contact based on the query you submit under “Contact Us”.
· To customise our website and App for your experience. We may use the information you provide to us, including your Personal Information along with any digital information we receive, to customise our website.
· For data aggregation purposes; we retain the right to collect and use any information collected from your use of our website or App, and aggregate such data for internal analytics that improve our website, App and Service.
Transfer of your Personal Information
Your information, including Personal Information, may be transferred to, and maintained on servers located outside of your province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Disclosure of your Personal Information
If we are involved in a merger, acquisition or asset sale, your Personal Information may be transferred. Under certain circumstances, we may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (for example, a court or a government agency).
Retention of your Personal Information
We will retain your Personal Information for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with the applicable laws), resolve disputes, and enforce our legal agreements and policies.
Information regarding your data protection rights
Our legal basis for collecting and using your Personal Information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it.
We may process your Personal Information because:
· We enter into an agreement with you, such as when you choose to engage with us for our services;
· You have given us permission to do so;
· For payment processing purposes;
· To comply with the law.
You may have certain data protection rights in certain circumstances:
· The right to access, update or to delete the Personal Information we have on you;
· The right of rectification;
· The right to object;
· The right of restriction;
· The right to data portability; and
· The right to withdraw consent.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to contact the Information Regulator should you wish to query any aspect of our Privacy Policy.
Service Providers
We may work with third party companies and individuals to facilitate the functioning of our website or App, to host our website on our behalf, to perform any aspect of the Service or to assist us in analysing how our website and App are used. These third parties may have access to your Personal Information in order to perform these tasks on our behalf.
Analytics
GoogleAnalytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits and activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Links to Third-Party Websites
Our website and App may contain links to other websites or applications that are not under our direct control. These websites or applications may have their own policies regarding privacy. We have no control of or responsibility for linked websites and/or applications and provide these links solely for the convenience and information of our visitors. You access such linked websites and/or applications entirely at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites and/or applications to see how the operators of those third-party websites and/or applications will utilise your personal information.
In addition, these websites and/or applications may contain a link to websites and/or applications of our affiliates. The websites and/or applications of our affiliates are not subject to this Privacy Policy, and you should check their individual privacy policies to see how the operators of such websites and/or applications will utilise your Personal Information.
Our Email Policy
We comply with applicable legislation regarding spam. You can opt out of receipt of further email correspondence from us.
Updates to Our Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we may notify you on our website, by a blog post, by email, or by any additional method we determine. The method we choose is at our sole discretion. We will also change the "Last Updated" date at the end of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies.
LAST UPDATED: DECEMBER 2021
